Contact Center Outsourcing
A call is a connection and is still the most important touch point for a customer. At RGX Solutions we understand this and want to give your customer the "wow" experience. It starts with a friendly representative, easy to understand, and someone who will connect with your customer. We provide exceptional experiences to your customers. Our representatives are trained to not only resolve customer's current issue, but also any downstream issues. We understand that call center outsourcing is amongst the most important decisions that you will take and intent to be a true partner.
Email
This channel along with is fast emerging as the preferred channel of communication with customers. Our response times to emails are fast. We support email queues, auto-responders, tracking response time to emails and automatically opening tickets for emails sent. Answering emails, classifying them with issues observed can invaluable in tracking customer feedback and trends.