Contact Center Outsourcing

A call is a connection and is still the most important touch point for a customer. At RGX Solutions we understand this and want to give your customer the "wow" experience. It starts with a friendly representative, easy to understand, and someone who will connect with your customer. We provide exceptional experiences to your customers. Our representatives are trained to not only resolve customer's current issue, but also any downstream issues. We understand that call center outsourcing is amongst the most important decisions that you will take and intent to be a true partner.

This channel is popular with customers who expect answers in real time without having to pick up the phone. Chat will be auto-started to engage a customer, and it can be converted into a screen-share with co-browsing with customers and prospective customers.

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Data analytics helps businesses make smarter, data-driven decisions by uncovering trends, patterns, and opportunities. It also improves efficiency and performance by identifying areas for cost savings and process optimization.

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This channel along with is fast emerging as the preferred channel of communication with customers. Our response times to emails are fast. We support email queues, auto-responders, tracking response time to emails and automatically opening tickets for emails sent. Answering emails, classifying them with issues observed can invaluable in tracking customer feedback and trends.

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For any brand, Social Media is an important part of the digital strategy. Our trained social media experts monitor social media networks and help in building digital strategies. We support Twitter, Facebook, Snapchat and many other platforms.